FEATURE

Holds - Flexible Box Office Solutions

Reserve tickets effortlessly with VBO Tickets’ Hold Feature, allowing your customers more time to complete their purchase while you stay in control with customizable expiration times and automated email reminders. Boost your sales and optimize customer experience with flexible holds that fit their needs.

What Are Holds?

Holds allow you to reserve tickets for customers to purchase them at a later time online or at the box office. Customers won’t be pressed for time when purchasing tickets, making the buying experience more pleasant. This also lessens refunds and cancellation rates. You can even add items to an existing hold, giving your customers more flexibility.

Worried about customers holding tickets for too long? Don’t be. VBO Tickets’ hold feature allows you to choose when holds expire, down to the quarter hour, giving you full control! You’ll never need to worry about customers forgetting they’ve placed tickets on hold either. You’re able to send customizable email reminders to patrons, reminding them to purchase their tickets. Email reminders can be sent immediately when the hold is placed, 24 hours before it expires, or even a range from every 1 week to every 4 weeks.

Send customizable email reminders to patrons, reminding them to purchase their tickets.

Who Is This For?

Known to optimize conversion rates and increase sales, holds are for any organization that wants to nurture their customer relations and take their ticket selling to the next level. If a patron wants to reserve seats for a play but left their credit card somewhere, or they want to go to a sports game but have to discuss it with other people first, holds are an ideal solution. Even if a customer is not entirely sure they want to go to an event, promoters can put their tickets on hold for however long is needed, giving customers a better buying experience, as they can reserve the exact seats that they prefer.

Flex Hold

Partially delete a hold based on patron needs

Automated

Set-up and send automatic email reminders set to different times

Specific Seating

Reserve specific seats for assigned seating events

Why VBO?

One Platform: Advanced Ticketing + CRM + POS

Built from the start with seamless integration making your patrons, staff and management life easier

Proven

We have powered +350,000 events and millions of transactions so you can trust the technology and team to power your growth

Protected

Our world class platform is PCI compliant and in SOC2 certification so you don’t have to worry about data and systems

Powerful

Hundreds of fee-free features: like abandoned cart recovery, ticketless access, ticket upsell, queuing, and over a dozen automated alert options for example – get more, pay less