Event Ticketing Features and More
Unlock our advanced ticketing platform with hundreds of features including CRM and point of sale (POS)
Manage events with greater efficiency and control with our all-in-one solution:
- Streamline Operations
- Boost Customer Engagement
- Unlock New Revenue Opportunities
Explore below the key features VBO Tickets offers, please contact sales here or book a demonstration to see our powerful SaaS platform in action.
Ticketing
Registration Forms
Create and style custom registration forms to collect user info for camps, classes, workshops and other data collection registration needs. Supports conditional form fields.
Deposits and Group Sales
Accept partial payments online or in the box office with the ability to pay the balance at a later time.
Packages
Offer multiple tickets bundled into a single group package.
Multi-Day Tickets
General admission tickets for multi-day events that are configurable for all or selected event days.
Single Sign-on (SSO)
Colleges and Universities leverage our powerful, fee-free Single Sign-On (SSO) feature, which seamlessly integrates with enterprise-class higher education SSO providers to streamline event access, communication, and ticket sales. This feature enhances security by allowing students, faculty, and staff to use their existing campus credentials, eliminating the need for additional logins and passwords. With our SSO, institutions can provide a frictionless ticket purchasing experience, improve user engagement, and drive higher attendance rates. Additionally, this integration ensures a secure, scalable solution that supports both small campus events and large university-wide performances, helping to simplify event management across multiple departments.
Price Groups
Price Groups give you total control over your event pricing, allowing you to create unlimited ticket types, from VIP and group rates to early bird specials, all within the same event. You can easily manage ticket sales by offering event-specific tickets, such as box-office-only options, and even customize seat map colors to align with your branding or highlight specific sections. This feature streamlines the customer experience, enabling patrons to quickly select the right ticket and view its corresponding price. Additionally, you can update Price Groups at any time, giving you the flexibility to adjust pricing as needed for promotions or demand changes. By providing versatile pricing options and real-time updates, Price Groups help you maximize revenue while offering a seamless ticketing experience.
Holds
Use Holds to reserve tickets for customers to purchase later, providing flexibility and improving the buying experience. You can control when holds expire, send customizable email reminders, and even add more items to an existing hold, reducing cancellation rates and optimizing conversions. This feature is perfect for any organization looking to offer a smoother ticketing process and build stronger customer relationships by giving patrons the time they need to finalize their purchase decisions.
Auto Scheduling
Event Auto Scheduling feature automates the setup of recurring event dates, allowing promoters to easily create daily, weekly, or monthly events without manual effort. This time-saving tool reduces errors and ensures accurate listings, so you can focus on engaging audiences and driving ticket sales rather than on repetitive scheduling tasks.
Visual Calendar
VBO Visual Calendar provides patrons a monthly visual snapshot of events, eliminating the need for scrolling through a long list. It delivers quicker and easier access with images to ticket purchases without compromising on the number of events displayed while increasing the opportunity to cross-promote.
White Label Ticketing Embedment
White label ticketing under your brand and control. Patrons stay on your page through the entire buying process with our seamless technology. Every transaction takes place through a fully brandable and seamlessly embedded plugin on your website.
SeatSocket Real Time Seat Selection
Our exclusive technology shows live, real time seat selection activity on an event seat map, as seats move from available to unavailable, or become available again. Never oversell or duplicate a seat sale again with our real-time seat mapping software. SeatSocket not only improves the ticket-buying experience but also reduces cart abandonment and increases customer satisfaction. With real-time updates and reliable seat selection, you can ensure a smoother, more efficient process, leading to higher sales and a better overall event experience for your attendees.
VBO PowerQueue
Exclusive VBO Tickets PowerQueue technology for ticket queuing is ready at any time for thousands of buyers purchasing high demand tickets and merchandise all at once. With our hyper-efficient automated traffic management software our ticket queue is ready at any time of day or night to manage peak demand without missing a sale.
Abandoned Cart Recovery
Abandoned Cart Recovery helps box office leaders reclaim potential revenue from patrons who leave their tickets in the cart without purchasing. This tool automatically allows promoters to re-engage interested patrons, providing a second chance to complete their purchase. This automated, seamless process increases event revenue while enhancing the customer experience, making it a valuable asset for busy ticketing operations.
Dynamic Waitlist
Dynamic Waitlist powers effortless capture of potential sales and prioritizing audience engagement with precision. By inviting potential attendees to join a ticket waitlist for sold-out events, you not only capture their information but also open the door to a range of possibilities, from offering them tickets if they become available to seamlessly incorporating them into targeted marketing campaigns.
Ticket Templates
Ticket Templates: Customizable templates for each ticket type: e-ticket, mobile ticket, thermal ticket for Boca, and laser ticket for standard printers. Use our detail templates, or use your own HTML and CSS.
General Admission Ticketing
Effortlessly manage general admission ticketing with VBO Tickets, designed to handle events of any size and scale. From festivals and concerts to museums and exhibits, our flexible platform streamlines ticket sales, ensures accurate inventory management, and provides a seamless experience for both your team and your attendees. With VBO Tickets, you gain the tools to sell, track, and manage general admission tickets with ease, helping you focus on delivering an unforgettable event.
Seatmap Builder
Seatmap Builder helps you effortlessly create, customize, and manage detailed maps for any event. With our intuitive drag-and-drop tool, you have full control over seating arrangements, ensuring a smooth and tailored ticketing experience for your audience. Whether you're managing large performing arts venues, museum exhibitions, campus events, or sporting events in stadiums and auditoriums, our tool adapts to your needs—guaranteeing precision and simplicity in every setup.
Virtual Events and Video Streaming
Effortlessly create, customize, and manage detailed seatmaps for any event. With our intuitive drag-and-drop Seatmap Builder, you have full control over seating arrangements, ensuring a smooth and tailored ticketing experience for your audience. Whether you're managing large performing arts venues, museum exhibitions, campus events, or sporting events in stadiums and auditoriums, our tool adapts to your needs—guaranteeing precision and simplicity in every setup.
Assigned Seating
Our advanced assigned seating/reserved seating solution for events of all sizes. Attendees can choose their preferred seat location, ensuring a seamless and personalized event experience. With real-time seat maps, secure ticket purchasing, and customizable seating options, our system is perfect for concerts, theater performances, sports, festivals, or more. Whether you’re managing a small venue or a large stadium, streamline your event with our user-friendly ticketing tool.
Conditional Tickets
Create ticketing experiences that automatically adjust based on the rules and conditions you define. Control ticket availability, pricing, and access based on criteria such as time, attendee type, or purchase history. Automate offers like early bird discounts, VIP access, or loyalty rewards with ease, creating a more personalized and engaging event experience. Take your ticketing to the next level by building dynamic event pages that adapt to your specific needs, enhancing customer satisfaction and boosting sales.
Pricing Templates
Pricing templates allow event promoters to quickly apply preset ticket prices across multiple events, saving time and effort by eliminating repetitive setups. Even if ticket prices vary by event, these templates can be easily customized for specific seat sections, general seating, or assigned seating options. This feature is ideal for organizations that host frequent or recurring events, providing flexibility and control over pricing while streamlining the ticketing process to make event management easier.
Timed Ticketing
Timed Ticketing provides event promoters with the flexibility to manage entry times for patrons, offering two distinct options to fit different needs: - Advanced Timed Tickets: Allow for customizable entry times on tickets with additional conditional settings, giving you full control over time slots and capacity management. - Simple Timed Tickets: Offer a minimal interface with a straightforward, three-step process for setting up entry times, making it quick and easy for both organizers and attendees. Timed ticketing allows you to maximize event capacity, prevent overcrowding, and offer a smooth experience for your patrons. Whether you're running a museum, festival, or any timed event, timed ticketing helps ensure better crowd management, smoother operations, and happier attendees.
Subscriptions
Recurring Memberships And Pledges
Sell renewable memberships with ongoing benefits.
Renewal Emails And Letters
Generate electronic and paper renewal emails or letters for your customers.
Standard Ticketing Subscription
A season subscription with the ability for customers to pick their own seats. Add additional events without interruption.
Theatre Ticketing Subscription
Theatre Ticketing Subscriptions are a great solution for your top donors and VIPs. This guarantees them premium seats in the same location each season, and early access benefits. Tickets are purchased online, but only issued by the box office after the sale. This guarantees patrons the same seat for the entire season.
Memberships
The Memberships feature allows event promoters to offer flexible membership packages—solo, dual, or family—that provide patrons with free or discounted event access. This option, available for various durations, is a powerful upsell opportunity, instantly applying benefits at checkout and building patron loyalty while maximizing revenue through seamless CRM management and tracking.
Patron Subscription
The Patron Subscriptions feature enables event promoters to offer pre-defined event packages with easy one-click checkout and instant ticket delivery, simplifying the ticketing process for patrons. By protecting subscriber seats within a set date range, promoters enhance patron loyalty and ensure preferred seating access, fostering long-term engagement.
Flex Pass Subscription
Flex Pass subscriptions give maximum choice flexibility sell a block of tickets at a discounted price. Flex Passes are highly configurable by date, price, or event. since patrons may use tickets towards one or multiple events including General Admission or Assigned Seating giving you full control with restriction settings.
Pick A Show Subscription
The Pick A Show Subscription feature lets patrons choose their favorite shows, seats, and dates within a season, providing the flexibility to meet their preferences. Event promoters benefit by boosting ticket sales and attendance, as this customizable approach encourages patrons to attend more events for exclusive savings.
Ticketless Membership Access
Ticketless Membership Access: Make it easier than ever for your patrons to visit your venue time and time again by enhancing their membership experience with either/or printed or digital personalized membership cards.
Reports
QuickBooks Online Integration
Connect to your Quickbooks Online account for fast and easy syncing of GL numbers and sales data.
Quickbooks Desktop Integration
Connect and sync entries from VBO Tickets into your desktop based Quickbooks software.
Event Summary Report
Breaks down ticket sales by sales channel and ticket types. Includes donations, merchandise, discounts, and anything related to an event.
Custom Sales Report
Dive further into your events by building a report based on your search criteria.
Will Call Report
Provides a real-time guest list or will-call list for your event. Includes e-tickets, merchandise, and reservation data.
Subscriber Report
List subscribers breakdown by date range.
Custom Patron Report
Allows you to view your patrons, subscribers, and donors report with various filter options to give you a customer profile.
Cashier Reports
List transactions by cashier user and date range.
Reconciliation Reports
A report designed to help reconciling with your online payment gateway.
Transaction Report
Transaction details report lists all transactions by date range. View can be by order or by individual items.
Donation Report
Compares various donation campaigns on a month to month basis.
Zapier Integrations
Zapier integrations allows users to sync VBO Tickets with third-party platforms, such as Salesforce, Google Sheets, MailChimp, Slack, and many others. You can quickly integrate our ticketing platform with you existing inhouse applications.
Point of Sale
(POS) Point of Sale
Sell any ticket type, plus merchandise, food and beverage, subscriptions, memberships, and donations in one seamless POS system that seamlessly includes your box office straight out of the box.
POS Customization
Our POS (Point of Sale) system is designed to adapt to your unique workflow, making it easier than ever to sell tickets, manage seating, and provide exceptional service. With user-friendly customization options, VBO Tickets POS empowers your team to tailor the experience to meet your specific needs.
POS Membership Benefits
With POS Membership benefits members receive special pricing and exclusive discounts right at checkout. The POS system automatically recognizes membership status, applying savings instantly and providing a smooth, personalized experience that makes customers feel valued.
Clover Compatible
Fully integrated with Clover hardware, VBO POS combines the best in ticketing software with top-notch hardware to maximize your sales potential. This powerful pairing ensures smooth, reliable, and efficient transactions.
Hardware Independent
Hardware independent VBO POS runs on any mobile device or computer with a compatible printer and chip and pin reader. Save money and reduce waste by reusing your existing equipment, making our system both cost-effective and environmentally friendly.
High Speed POS
Our high speed POS system is optimized for fast transactions, enabling you to serve patrons quickly and efficiently. This results in increased basket sizes and higher sales volumes, as customers enjoy a seamless and rapid purchasing experience.
Single Click POS
Single click POS helps staff process patrons quickly- select tickets, or merchandise, subscriptions, and more with just one click, enhancing their convenience and boosting your sales by simplifying the purchasing process.
Apple Pay and Google Pay for POS
VBO Tickets POS provides your customers with the convenience of Apple Pay and Google Pay for fast, secure transactions. These popular digital wallets offer a modern, efficient, and secure payment option, enhancing the overall customer experience.
Mobile
CRM Access
Access CRM information with the Mobile Event Manager app to view patron details.
Lookup Patron Info
Lookup orders and customers for manual check in.
Mobile Ticket Scanner
Speed up your venue entry scanning and provide excellent low light capabilities via a built-in laser. View our supported ticket scanners for details and pricing.
Statistics
Real-time event summary data including sales and live-scan reporting.
Mobile App
VBO Tickets POS provides your customers with the convenience of Apple Pay and Google Pay for fast, secure transactions. These popular digital wallets offer a modern, efficient, and secure payment option, enhancing the overall customer experience.
Mobile Printing
VBO Tickets mobile app supports Bluetooth-enabled mobile printers, allowing your team to print tickets and receipts anytime, anywhere. With convenient mobile printing, your event operations become more adaptable, efficient, and customer-friendly.
Free CRM
Boost event success with VBO Tickets free CRM: fee-free, integrated, and powerful tools for event promoters to manage customers, drive sales, and build loyalty.
Mobile Sell Tickets
Increase sales with VBO Tickets Mobile Event Manager to mobile sell tickets. Process sales on the go with your connected chip & pin device, or take cash and print receipts with a connected mobile printer.
Mobile Scan Tickets
With the VBO Mobile Event Manager you can quickly mobile scan tickets in real-time via QR codes on tickets or digital wallets to speed patrons through your gates.
Donations
Donor Dashboard
View your donors at a glance with this comprehensive dashboard, and drill down into details like gift activity, and top donors.
Accept Donation
Display a request for donation during the checkout process, either in the checkout page or as a popup before checkout. Alternatively, embed a donation plugin or widget on your website as a stand alone way to promote your donation campaigns and raise funds.
Donations With Ticket Checkout
Offer the ability to add a donation for each event ticket sale. Donor Perks, Pledges and Seasons.
Automatic Thank You Letter
Pre-configure thank you letters to each campaign specifically with placeholders to be sent automatically after donations.
Event Specific Campaigns
Distinguish between global and event specific campaigns and offer pre-configured donation amounts. Manage and deploy multiple campaigns simultaneously.
CRM
Complete Profiles
A complete overview of your customers with contact info, photo, order history, VIP rating, email history, and more.
Account Notes
Add notes about your customers directly on their profile in the CRM.
Renew Subscriptions / Memberships
Manually renew your customer subscriptions and memberships at the click of a button, or send out bulk emails with renewal details.
Secure Customer Data Management
Manage credit and profiles with a tokenized secure connection to your payment gateway for recurring payments.
Manage Account Credits
Manage and use customer credit in the CRM and box office.
Merge Accounts
Merge account profiles into one to reduce duplicate data.
Duplication Management
Designed to limit duplication and allow easy editing, merging and linking of accounts.
Constituent Links
Link constituent profiles with others to manage integral relationships.
Free CRM
Boost event success with VBO Tickets free CRM: fee-free, integrated, and powerful tools for event promoters to manage customers, drive sales, and build loyalty.
Box Office
VBO Pay
Process credit cards on-site with chip & pin devices.
Consignments
Take inventory offline to set aside for other sales channels or promoters.
Pricing Override
Control the service fees and pricing, or pass on fees. And apply discount codes at the box office instantly with an instant discount calculator.
Exchanges & Refunds
Box office exchanges and online ticket exchange.
Account Lookup
Easily lookup account holder details and auto fill billing fields.
Auto Load Subscribers
Automatically apply subscriber benefits to existing cart for faster checkout.
Member Code Scanner
Validate members and memberships.
Split Payments
Split payments allow patrons to use multiple payment methods like cash, credit card, check, gift card, or account credit for a single transaction. Ideal for group purchases or flexible payment options, this feature enhances customer convenience and ensures smoother transactions.
Box Office Operations
Efficient, reliable, and user-friendly, VBO Tickets provides everything you need to run successful box office operations. Whether you’re managing ticket sales for a single event or overseeing a season’s worth of performances, our platform equips your team with powerful tools to sell tickets, manage seating, and enhance the customer experience. With VBO Tickets, your box office becomes a hub of efficiency, professionalism, and convenience.
